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| Dimension | Description | Value |
|---|---|---|
| Customer Satisfaction | Percentage of customers satisfied | 89% |
| Response Time | Average time taken to respond to inquiries | 2 hours |
| Service Coverage | Areas covered by the service | National |
| User Retention Rate | Percentage of users who continue using the service | 75% |
| Service Availability | Hours service is operational | 24/7 |